Dispatch

DO NOT CALL THE FIRE DEPARTMENT OR POLICE DEPARTMENT DIRECTLY FOR DISPATCH.  IF YOU NEED HELP, PLEASE CALL 9-1-1 OR THE NON-EMERGENCY DISPATCH NUMBER 972-434-5500 AND PRESS 9 FOR COMMUNICATIONS.

DENCO 9-1-1

Denco 9-1-1 is the agency responsible for adding and maintaining addresses in the computer system.   They make sure that street addresses are associated with the correct city.  Their website  contains helpful tips about calling 9-1-1.  Please see their Frequently Asked Questions to learn more.

9-1-1 Calls

The Denton County Sheriff’s Office Communications Division handles the Police and Fire/EMS dispatch for Trophy Club.  When you call 9-1-1 from a land line in Trophy Club, the call is routed to the Denton County Sheriff’s Office based on the physical address associated with the phone number.

If you call 9-1-1 from a cell phone, the call is routed to the dispatch office based on the location of the closest available cell phone tower.  From Trophy Club, your cell phone call should be routed to Denton County. If you call from a cell phone that is GPS enabled, and the GPS is turned on, they can usually locate you to within about 30 feet.

When you call 9-1-1, a Call Taker answers the phone and gets the information about the emergency.  Once the Call Taker has the information, he or she routes the emergency to the Police Dispatcher or the Fire/EMS Dispatcher to get help on the way.  Please stay on the line until you are told it is okay to hang up.

TIP:  The Call Taker will ask “WHERE is your emergency?” and “What is your phone number?”   It is always helpful for you to know the street address where the emergency is happening, and the number from which you are calling (in case you are disconnected.)  If you are unable to speak, the address displays automatically if you call from a landline.

Non-Emergency Dispatch

The Non-Emergency Dispatch number is 972-434-5500, option 9 for Communications.  This number also calls the Denton County Sheriff’s Office, but the call will be placed behind priority calls, and may be put on hold.  An example of a non-emergency is locking your keys in the car.  If you aren’t sure if the situation is an emergency, please call 9-1-1 and let the Call Taker prioritize your call.  For more information about the Denton County Sheriff’s Office Communications Division, please visit their website .

Roanoke and Westlake

The City of Roanoke provides its own dispatch service, and the Town of Westlake’s dispatch is handled through Keller.  If you call 9-1-1 about an emergency in an area serviced by Westlake (for example, on State Highway 114) or in Roanoke (for example, off Marshall Creek Road) your call will be transferred to another dispatch agency.  If you call 9-1-1 from your cell phone about an emergency in Trophy Club and the closest available cell phone tower is in Westlake or Roanoke, the call will be sent to another dispatch office.  Tell the Call Taker that the emergency is in Trophy Club to be connected to the Denton County Sheriff’s Office.

Want to hear more?

Visit Broadcastify!  Hosted by the Double Oak Volunteer Fire Department, this site broadcasts live radio from Denton County fire departments.  To help identify what you’re hearing, the website lists the IDs for departments included in the broadcast.   Listen for radio codes in the 680s for the Trophy Club Fire Department.